Privacy Policy

Effective Date: May 14, 2026 

Oh Pilates (“Oh Pilates,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, create an account, book classes, purchase services, communicate with us, or otherwise interact with Oh Pilates. 

By using our services, you consent to the practices described in this Privacy Policy. 

1. Information We Collect 

We may collect personal information including, but not limited to: 

  • Name 

  • Email address 

  • Phone number 

  • Billing and payment information 

  • Date of birth 

  • Emergency contact information 

  • Health or fitness information voluntarily provided 

  • Booking and attendance history 

  • Device information (such as browser type and device type) 

  • IP address and approximate location 

  • Website usage and analytics data 

We may collect this information through forms, cookies, booking platforms, payment processors, SMS communications, and customer service interactions. 

2. How We Use Your Information 

We may use your information to: 

  • Provide and manage studio services 

  • Process bookings and payments 

  • Communicate regarding appointments, memberships, and updates 

  • Send confirmations, reminders, and service notifications 

  • Respond to customer inquiries 

  • Improve studio operations, website functionality, and client experience 

  • Send promotional or marketing communications 

  • Maintain studio safety and enforce policies 

  • Comply with legal obligations 

3. SMS Communications & Mobile Information 

By providing your phone number, you consent to receive SMS communications from Oh Pilates, including appointment reminders, booking updates, account notifications, and promotional messages. 

Message and data rates may apply. 

You may opt out at any time by replying “STOP.” 

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. 

All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

4. Third-Party Service Providers 

Oh Pilates may use third-party providers to operate services, including booking, scheduling, payment processing, analytics, website hosting, and communications providers, including but not limited to Mariana Tek. 

These providers may access personal information solely to perform services on our behalf. 

Oh Pilates is not responsible for the privacy or security practices of third-party providers. 

5. Payment Information 

Payments are processed through third-party payment processors. Oh Pilates does not store full payment card information. 

Clients are encouraged to review the privacy policies of payment providers. 

6. Cookies & Tracking Technologies 

We may use cookies, pixels, and analytics tools to: 

  • Improve website functionality 

  • Analyze traffic and usage 

  • Personalize user experience 

  • Support marketing efforts 

You may disable cookies in your browser settings, though some website features may not function properly. 

7. Data Security 

We implement reasonable administrative, technical, and physical safeguards to protect personal information. 

However, no system is completely secure, and we cannot guarantee absolute security. 

8. Data Retention 

We retain personal information as reasonably necessary to: 

  • Provide services 

  • Maintain business and legal records 

  • Comply with legal obligations 

  • Resolve disputes 

  • Enforce agreements 

9. Your Rights & Choices 

Depending on applicable law, you may have the right to: 

  • Access personal information 

  • Request correction of inaccurate information 

  • Request deletion of personal information 

  • Opt out of marketing communications 

Requests may be submitted by contacting us directly. 

10. Children’s Privacy 

Services are not intended for individuals under 16 without parental or guardian consent. 

We do not knowingly collect personal information from minors without proper authorization. 

11. California Privacy Rights 

If you are a California resident, you may have rights under the California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”), including the right to: 

  • Request access to categories and specific pieces of personal information collected 

  • Request deletion of personal information, subject to legal exceptions 

  • Request correction of inaccurate information 

  • Opt out of the sale or sharing of personal information 

  • Limit use of sensitive personal information where applicable 

You have the right not to receive discriminatory treatment for exercising your privacy rights. 

Oh Pilates does not sell or knowingly share personal information for cross-context behavioral advertising purposes. 

To submit a request, please contact us using the information below. 

We may need to verify your identity before processing requests. 

12. Do Not Track Signals 

Our website does not currently respond to “Do Not Track” browser signals. 

13. International Users 

If you access our services from outside the United States, your information may be transferred to and processed in the United States. 

14. Changes to This Privacy Policy 

Oh Pilates reserves the right to update this Privacy Policy at any time. 

Updates become effective upon posting. 

Continued use of services following updates constitutes acceptance of the revised Privacy Policy. 

15. Contact Information 

For questions or privacy-related requests, please contact: 

Oh Pilates 210 S. Beverly Dr Beverly Hills, CA 90212 info@ohpilatesstudio.com