Terms of Service
By booking, attending, or participating in any class, service, or program at Oh Pilates, you agree to the following Terms of Service:
1. Eligibility
Clients must be at least 16 years old to participate in classes and services.
Clients under 18 years old must have a parent or legal guardian sign all required waivers and consent forms prior to participation.
Clients represent and warrant that all information provided to Oh Pilates, including age, identity, and contact information, is accurate and truthful.
Oh Pilates shall not be liable for any misrepresentation of age, identity, or eligibility by any client.
Any minor participating without proper parental or legal guardian consent assumes full responsibility for participation, and the parent or legal guardian shall remain legally and financially responsible to the fullest extent permitted by law.
2. Health & Responsibility
By attending classes, you confirm that:
You are physically able to participate in Pilates exercise.
You have consulted a physician regarding any medical conditions, injuries, pregnancy, or health concerns.
You understand that Pilates involves physical exertion and inherent risks.
Clients are responsible for informing instructors of any injuries, limitations, pregnancy, or medical concerns prior to participation.
Clients are solely responsible for monitoring their own physical condition and agree to stop participation if they experience pain, discomfort, dizziness, illness, or distress.
Instructors and staff are not medical professionals. Any guidance provided is for general fitness and wellness purposes only and should not be considered medical advice.
3. Assumption of Risk, Participation & Liability
Participation in classes and use of studio facilities is voluntary and at your own risk.
You expressly acknowledge and voluntarily assume all risks associated with participation in Pilates activities and use of studio equipment, including but not limited to:
Falls, slips, or trips.
Equipment malfunction or misuse.
Physical injury, strain, illness, allergic reactions, or death.
Exposure to contagious or communicable illnesses.
Negligence of yourself or others, including claims arising from the alleged negligence of Oh Pilates, its owners, instructors, employees, contractors, or other participants.
Clients agree to use all equipment only as instructed and acknowledge that improper use may result in injury.
Oh Pilates shall not be responsible for injuries resulting from misuse of equipment or failure to follow instructor guidance or studio policies.
To the fullest extent permitted by applicable law, Oh Pilates shall not be liable for any injuries, damages, losses, or claims arising out of participation in classes, use of equipment, or presence at the studio.
Oh Pilates shall not be responsible for loss, theft, or damage to personal belongings.
All clients are required to complete a separate Liability Waiver and Release prior to participation. These Terms of Service are incorporated into and supplement that waiver.
4. Health, Sanitation & Product Use
Clients acknowledge that participation in a shared fitness environment carries inherent risks, including exposure to bacteria, viruses, communicable diseases, skin irritation, allergic reactions, or other health-related conditions.
Oh Pilates maintains reasonable cleaning and sanitation practices but does not guarantee a completely risk-free environment.
Oh Pilates shall not be liable for any skin conditions, rashes, infections, allergic reactions, illness, or other health-related issues allegedly arising from use of studio equipment, facilities, amenities, or retail products.
Clients assume full responsibility for any sensitivities or reactions to products used, applied, or purchased at the studio.
5. Booking, Cancellation & No-Show Policy
All classes must be booked in advance.
Cancellations must be made at least [8–12 hours] prior to class start time.
Late cancellations and no-shows may result in loss of class credit and/or fees.
Clients arriving more than [5 minutes] late may be denied entry to class for safety reasons and this will be treated as a late cancellation.
Clients added from the waitlist are responsible for attending class and are subject to all cancellation and no-show policies.
By booking a class, you agree to all studio policies and procedures.
Oh Pilates reserves the right to enforce all booking, cancellation, and attendance policies.
6. Payments, Memberships & Refunds
All purchases are final sale.
No refunds will be issued for classes, memberships, retail purchases, or packages.
All classes, memberships, and packages are non-transferable.
Expiration dates apply and will not be extended unless required by law.
Dissatisfaction with services, instructors, classes, amenities, or studio experience does not entitle clients to refunds, credits, or charge reversals.
Memberships automatically renew unless canceled prior to the next billing cycle.
Clients agree not to initiate chargebacks or payment disputes without first contacting Oh Pilates to attempt resolution.
Any chargeback initiated in violation of this agreement may result in additional fees, account suspension, denial of future bookings, and collection action where permitted by law.
7. Studio Etiquette & Dress Code
Grip socks are required for all classes.
Appropriate athletic attire must be worn at all times.
Respectful behavior toward staff and clients is required.
Unauthorized filming or recording of classes, instructors, or clients is strictly prohibited.
Use of mobile devices during class is discouraged.
8. Filming & Photography Consent
Oh Pilates may photograph or film classes and studio activities for marketing and promotional purposes.
By attending the studio, you grant permission for your image, likeness, and voice to be used in:
Social media content.
Website materials.
Marketing and promotional campaigns.
You waive any right to compensation related to such use.
Clients who prefer not to appear in media content should notify staff in advance.
9. Studio Conduct & Right to Refuse Service
Oh Pilates reserves the right, at its sole discretion, to refuse service, remove clients from class, suspend memberships, or deny studio access for:
Disruptive, unsafe, or disrespectful behavior.
Failure to follow instructor guidance or studio policies.
Conduct negatively affecting staff, clients, or the studio environment.
No refunds will be issued in such circumstances.
10. Changes to Services
Oh Pilates reserves the right to modify class schedules, instructors, services, pricing, and studio policies at its discretion and without prior notice.
11. Third-Party Services
Oh Pilates may utilize third-party providers for booking, scheduling, payment processing, communications, and related services, including but not limited to Mariana Tek.
Oh Pilates shall not be responsible for interruptions, errors, outages, security incidents, or technical issues caused by third-party platforms or providers.
12. Dispute Resolution
Any disputes arising from use of Oh Pilates services shall first be attempted to be resolved through informal negotiation.
If unresolved, disputes shall be resolved through binding arbitration in the State of California, in accordance with the rules of a recognized arbitration provider.
Each party shall bear its own legal fees unless otherwise required by law.
Clients waive the right to participate in any class action or representative proceeding.
Any claim arising out of or relating to use of Oh Pilates services must be brought within one (1) year to the fullest extent permitted by law.
13. Limitation of Liability
To the fullest extent permitted by law, Oh Pilates shall not be liable for any indirect, incidental, consequential, special, or punitive damages.
Oh Pilates’ total liability for any claim shall not exceed the total amount paid by the client to Oh Pilates within the preceding three (3) months.
14. Indemnification
Clients agree to indemnify, defend, and hold harmless Oh Pilates, its owners, instructors, employees, contractors, and affiliates from and against any and all claims, demands, liabilities, damages, losses, costs, or expenses (including attorneys’ fees) arising out of or related to:
Participation in classes or use of the studio.
Breach of these Terms.
Negligent or intentional acts or omissions of the client.
15. No Warranties
All services, classes, and products are provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to fitness results, outcomes, or performance.
16. SMS & Communications
By providing your contact information, you consent to receive communications from Oh Pilates, including:
Appointment reminders.
Booking confirmations.
Account notifications.
Promotional and marketing communications.
You may opt out at any time by following unsubscribe instructions or replying “STOP” where applicable.
17. Privacy
Use of client information is governed by the Oh Pilates Privacy Policy.
Oh Pilates may utilize third-party providers, including booking, scheduling, payment processing, and communication platforms, and client information may be processed through such providers.
Client information will not be sold to third parties.
18. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of California, with venue located in Los Angeles County, California.
19. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
20. Force Majeure
Oh Pilates shall not be liable for delays, interruptions, cancellations, or inability to provide services due to circumstances beyond its reasonable control.
21. Updates to Terms
Oh Pilates reserves the right to update or modify these Terms at any time.
Continued use of services following any update constitutes acceptance of the revised Terms.
22. Agreement
By booking, attending, or participating in any class or service at Oh Pilates, you acknowledge that you have read, understood, and agreed to these Terms of Service.